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Telstra FAQs

Q. Can I register with an email address other than my Telstra one?

A. No – for legal reasons, we must ensure that this sale is only available to Telstra employees.


Q: Who is eligible to participate in this sale?

A. All Telstra staff who have any of the following email domains:



Q. How do I register for the Staff Sale?

A.  Step 1: Visit the Staff Sale Portal and complete the online registration form

     Step 2: Click the link in the validation email to finalise your registration


Q. I have completed the registration form online, but have not yet received the validation email

A. Please check your spam and junk mail folders for an email from Alegre. If you are still having difficulty locating your validation email, please reach out to us on


Q. Will I receive a Tax Invoice for my purchase?

A. Yes. You will be emailed a Tax Invoice along with Tracking details once your order has been dispatched.


Q. The item(s) I wanted have sold out, will there be any more?

A. No – Once stock is sold out there will be no restocking of these products.


Q: How does the bundling discount work? And how will I know I have received it?

A. If you purchase any device you will be eligible to receive a bundling discount. This discount will apply to each accessory purchased (if that accessory listed as eligible to be discounted).

Note: Discounts to accessories will be applied on checkout and this will be visible in your shopping cart


Q. I have already made a purchase in this sale – can I purchase other items and still receive the accessory discount?

A. Yes – If in the same transaction, or if you purchase another device (subject to device limits)


Q. How many devices can I buy through this sale?

A. There is a hard limit of five (5) devices per registered Telstra email address. These can be purchased in multiple transactions (up to 5 maximum in total per email address)


Q. How many accessories can I buy through this sale?

A. Whilst you can purchase as many accessories as you want, there is a hard limit of five (5) of any one accessory. For example, you can only buy five of the same memory card, but you can buy five of any other accessory too.


Q: What if I have reached my device limit and still want to purchase more accessories?

A: You are welcome to purchase as many accessories as you like (subject to Telstra’s Reasonable Use policy)


Q. Is my information safe through the Staff Purchasing Portal?

A. Yes – the Staff Purchasing Portal has been vetted by Telstra Security Operations and complies with information security requirements.


Q. Are these devices network locked?

A. Unless specified these devices are all unlocked and can be used on other networks


Q. Is my purchase covered for a full manufacturer’s warranty?

A. Yes – all devices are covered for a 24-month manufacturer’s warranty. Accessories are covered for 12 months. Please retain your invoice sent to you before submitting a claim. You can also download your invoice through the MyAccount section of the portal.

More details on your Consumer Rights can be found here:


Q. Are these items new or refurbished?

A. All items are brand new, just slow-moving or obsolete models.


Q. What happens if I change my mind and want to change / cancel my order?

A. You will not be able to cancel or change your order just because you change your mind. Please be certain about making your purchase, as it cannot be altered or cancelled once paid for.


Q. I’m located outside of Australia, can I make a purchase?

A. We are unable to ship to addresses outside of Australia. Therefore, if you are located elsewhere, you will need to arrange for any items purchased to go to an Australian address on your behalf.


Q. Is there a cost for shipping?

A. Orders of more than $50 will receive free shipping. A $10 shipping fee will be charged for orders under that amount.


Q. Is the colour of the model pictured the device that I will receive?

A. Not necessarily. Please take note of the colour of the device listed in the description. The device pictured may be a generic image.


Q. What type of payment options do you accept?

A. We only accept payment made through PayPal. If you do not have a Paypal account you will still be able to pay as a “Guest” using a VISA or Mastercard.


Q. How can I change the mailing address for my shipment?

A. We can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted shipping address be used at the time of checkout.


Q. Where is the stock being shipped from?

A. All stock is being shipped from Toll dispatch centre, Sydney


Q: What if there is a problem with my order?

A. Please contact our customer service team for support and they will be happy to assist.

Customer service operating hours:

Call Centre: 9am-5PM – Mon-Fri – Phone: 1300 475 275 (option 4)

Email Support: 9am-10PM Mon-Sun: