How do I order?
First time user: Register a new account
Existing user: Login to account
Is there a minimum order quantity?
No. You can order as many items as you need. But different conditions may apply depending on the size of the order.
How long does it take to receive my order?
Once order is confirmed and payment is received, your order will be shipped the following business day via Australia Post Express.
How long it takes to reach you will depend on where you are located, and whether you are within Australia Post’s Express Network.
How do I know when my order is shipped?
On shipment of your order our SalesSupport team will send you a Tracking Notification email, complete with Tracking number so you can track your order with Australia Post.
A Shipment Summary detailing a complete list of handset IMEI’s in your order will be sent the following business day.
What is the difference between A - As New, B - Excellent, C - Very Good and D - Good Grade Devices?
Click here for information on phone grading
Can I order from outside of Australia?
Please contact our Sales Support Team for all out of Australia queries on firstname.lastname@example.org
Where do you ship your products from?
Our Warehouse is located in Frenchs Forest, NSW.
We cannot facilitate onsite collection.
What do I do if I receive a faulty handset?
Follow the Returns procedure as detailed on our Returns page here.
Do your products come with a warranty?
Yes, all of our products come with a 12 month warranty. For more information see our Warranty page here.
Can’t find an answer to what you’re looking for?
Please give us a call on 1300 475 275 or email email@example.com