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FAQ

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How do I order?

First time user: Register a new account

Existing user: Login to account

Select items and checkout

 

Is there a minimum order quantity?

No. But different conditions may apply depending on the size of the order.

 

How long does it take to receive my order?

Once order is confirmed and payment is received, your order will be shipped the following business day via Australia Post Express.  How long it takes to reach you will depend on where you are located, and whether you are within Australia Post’s Express Network.

 

How do I know when my order is shipped?

On shipment of your order our SalesSupport team will send you a Tracking Notification email, complete with Tracking number so you can  track your order with Australia Post.

A Shipment Summary detailing a complete list of handset IMEI’s in your order will be sent the following business day.

 

What is the difference between A - As New, B - Excellent, C - Good and D - Fair Grade Devices?

Click here for information on phone grading

 

Can I order from outside of Australia?

Please contact our Sales Support Team for all out of Australia queries on salessupport@alegre.net.au

 

Where do you ship your products from?

Our Warehouse is located in Frenchs Forest, NSW.

We cannot facilitate onsite collection.

 

What do I do if I receive a faulty handset?

Follow the Returns procedure as detailed on our Returns page here.

 

Do your products come with a warranty?

Yes, all of our products come Warranty (7 or 13 months, depending on the model).  For more information see our Warranty page here.

 

Can’t find an answer to what you’re looking for?

Please give us a call on 1300 475 275 or email salessupport@alegre.net.au

 

Contact

Click here for our full contact details